Skills & Experience:
Roles & Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat regarding product-related issues, service questions, and general inquiries.
- Efficiently log and manage support cases received through various channels, ensuring accurate and detailed documentation.
- Conduct outbound calls to customers as necessary, providing assistance and ensuring customer satisfaction.
- Update and maintain customer information in the customer service database during and after each interaction.
- Collaborate with the management team to stay informed about company processes, policies, and product updates.
- Monitor call queues to ensure timely assignment and resolution of customer support cases.
- Address backlog support cases, liaising with internal team members for necessary follow-ups.
- Manage various types of cases, including but not limited to Portal access requests, password resets, documentation requests, and operational metrics tracking.
- Oversee and update contact lists for organizations collaborating with the company.
Qualifications:
- 1-2 years of experience in effectively managing and resolving support tickets.
- Proficiency in using ticketing systems such as Zendesk, Jira, or equivalent.
- Preferable experience with CRM systems like Salesforce
- Fluent in spoken and written English.
- Strong multitasking abilities with a positive attitude towards problem-solving.
- Previous experience working in a software company.
Working Hours
Standard 8 hour shift falls between 9 AM - 5 PM EST (US/Canada)
What We Can Offer
- An Attractive Salary Package + Benefits
- 100% Remote Work - Work From Anywhere
- Working with an International Team
- Opportunity To Learn & Develop New Skills
Apply Today & Join Our International Team Of IT Professionals!
